Hey,
The topic of the chapter was bad news letters. Giving someone bad news is not the easiest thing to do. The goal is to try to get the point across in the best way possible. Examples are always nice to look at so I will include examples of bad news letters with this post, along with online examples.
There are two types of bad news letter:
Indirect:
- Sent when you want to be less aggressive or sensitive being more nice with the information.
- Commonly used when bad news is personally upsetting, bad news will provoke a hostile reaction, bad news threatens customer relationships, bad news is unexpected
Direct:
- Sent when you want to be more aggressive or tough being more direct with the information.
- Commonly used when bad news is not damaging, the receiver may overlook the bad news, the organization or receiver prefers directness, firmness is necessary
Online Examples
I thought this chapter was personally very intriguing. As I have never been in the position to hire or decline someone while dealing with bad news and I have also never dealt with receiving a bad news letter. I personally did not know they were done any differently than a normal email. So this was a very informative section for me as well.
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